FAQ

Frequently Asked Questions

What is an escape room? Who can play escape rooms?: Escape room is a real life interactive game for groups. During the game you will need to solve puzzles, find clues, cooperate with objects and your surroundings, and find your way out of locked rooms. In an escape room you are not allowed to use any physical force, only your intellectual and logical abilities.

Anyone can play escape rooms! Your age, skills, or previous experience doesn't matter. All you need is at least one friend and you are ready to play.

How long does a game last?: The duration of the game itself is 60 minutes. It takes about 10 minutes to go through the rules and instructions before the game, so please take this into consideration when arriving to your game.

When should we arrive?: Please arrive 15 minutes prior to the game, so we have time to go through the game rules and instructions. Please note that if you need to use the toilets etc. before the game, this time is also included in the 15 minutes. Bigger groups take longer time to put in games, so kindly take this into consideration when arriving.

What happens if we are late?: The games start according to the schedule. Therefore, the time you are late will be taken out of your game time.

Can we play the games in English?: Yes! Our games can be played either in English or in Finnish.

How can I change or cancel the reservation?: You can cancel your reservation by sending us an email to [email protected]. If you want to change the amount of players, that can also be done via email. If you want to change the date or the time of your reservation, please reserve the desired date and time, and then email us the cancellation of the previous reservation. This is because we cannot ensure that the slots will stay open outside of our customer service hours.

Cancellations should be done at least 24 hours before your game time.

Are your games accessible to everyone?: Our games are mostly accessible, but in some of them you might have to crawl shortly. If you're wondering whether they suit you or not, you can always call us at +358 40 250 7938 or email us at [email protected]. We answer emails and phone calls from Monday to Saturday between 11 and 19.

Is your location accessible to everyone?: Unfortunately no. We are located on top of stairs, so you can only get to us with a wheelchair by carrying the chair.

I tried to call you during your customer service hours, but no one answered. How do I reach you?: We try to answer every call, but oftentimes we are busy while running games and cannot answer. If you cannot reach us via phone, you can send us an email to [email protected]. We reply to emails better during busy hours.

If your inquiry is about availability, you can always find our free game times on our front page, including the same day's booking times.

I haven't gotten my email confirmation, what should I do?: When you make the reservation for your game through our website, an email confirmation is sent automatically to the email address you have provided, so please be mindful when filling your reservation information. Check also your junkmail, and if you still cannot find it, you can email us at [email protected].

What is the age limit?: The Flying Dutchman and The Holy Grail have a recommended age limit at 6+, while the Trapped is 16+ due to the themes of the game. However, we won't check anyone's ID at the door, so younger folks are also welcome to play!

Is Trapped scary?: The game is horror themed, but it is not a horror room per se. There aren't any actors or horrible jump scares, and the main point of the game is that it is an escape room, not a traumatize-the-players room.

How can I pay?: We take cash, most debit/credit cards, and gift cards. We don't accept American Express. We also accept Smartum, Edenred and ePassi mobile payments/cards, but we don't take physical vouchers. We can also send e-invoices to companies; in these instances please contact our customer service beforehand. Please deliver the e-invoice information to us at least a day before your game reservation.

When should I pay? Can I pay in advance?: You can pay after the game or in advance by visiting our office. If you want to pay beforehand with e.g. ePassi, you can call us or send us an email.

My discount code wasn't accepted, do I still get the discount for the game?: Please check the terms of the discount. None of our discounts are valid on Sundays save for Cityshoppari, which is valid from Monday to Sunday.

How should I dress?: We advise you to dress in whatever you feel most comfortable.

Can I take pictures during the game?: No, taking pictures during the game is forbidden.

Do I need to prepare somehow or bring anything with me?: You don’t need to prepare anything in advance in order to play. You will be provided with all the necessary equipment during the instruction phase.

Can I use my personal equipment or tools in the game?: Using any personal equipment or tools is not allowed in the game unless you have a good reason (e.g. a flashlight because of bad eyesight), which should be discussed with the game master in advance.

Can my friend/child stay in the reception area during the game?: They can stay behind, but our game masters need to be able to work in peace as their working space is in the reception area.

Do you have any refreshments for sale?: We have small bottles of soda (0,33 l) for 3 euros/pc, and you can also enjoy your own drinks in the lobby.